Challenge
One of the nation’s largest credit- and debit-card transaction processing companies saw the industry headed toward commoditization and omnichannel. They were torn between knowing that they needed to innovate with new processes and technologies and continuing to serve their customers securely and efficiently. The organization needed a strategy not only to evaluate their existing technologies against newer, more nimble ones but also to manage risk while maintaining their current service levels.
Company leaders knew they’d have to rethink the very foundation of how they do business, and that included taking a hard look at their own capabilities and the gaps they needed to fill in order to affect change.
With the goal of expanding to other channels and creating competitive, new product lines, our client’s data scientists would need to access data more easily, including data that had previously been unavailable to them.
They realized a new data transformation strategy would be the key to moving quickly and keeping ahead of trends.
Solution
Having already made great strides toward creating a vision for the future, they needed expertise to guide such a transformation in a way that would align with their business strategy. They partnered with Fusion to help develop a roadmap to get there.
Together, we:
- Created critical alignment between IT and the business
- Shaped and refined a three-year data strategy and a data transformation strategy
- Evaluated which technologies to repurpose or replace
- Implemented new technologies and began data integration and migration
- Identified change agents and thought leaders who would propel the organization to success
